"By working in partnership with Maxima, we have been able to develop in-house skills to meet some of these needs; primarily 1st line support. However the option of employing specialist staff to fulfill part time functions made no financial sense and would have introduced significant risk to the running of our production system. For us the service offered by Maxima made perfect sense"
Fully Managed
Supporting complex enterprise systems requires regular attention and a high degree of skill to manage. Maxima's Application Management services ensure that this critical role is carried out exclusively by expert staff which reduces risk and enables a more rapid deployment of new technology and features. Furthermore, outsourcing the day to day administration and patching to Maxima results in a significant economy of scale and cost savings. Other benefits include:
Maxima's on demand service offering provides a highly flexible and cost-effective method of extending the capabilities of an in-house support and/or development team. The approach enables a more efficient use of in-house resources and the ability to cover gaps within an internal SLA or service continuity plan. The services are delivered by Maxima Managed Services team, with nominated Maxima staff taking prime responsibility for day-to-day support. This allows Maxima to retain systems knowledge, forge a close working partnership with client staff and draw on the teams combined skills. Support is accessed via the Maxima service desk, which provides a central repository for recording client information and generating activity reports. The services offer assured response times and the flexibility of on and off site support. Examples of how these services have been deployed include:
Supporting complex enterprise systems requires regular attention and a high degree of skill to manage. Maxima's Application Management services ensure that this critical role is carried out exclusively by expert staff which reduces risk and enables a more rapid deployment of new technology and features. Furthermore, outsourcing the day to day administration and patching to Maxima results in a significant economy of scale and cost savings. Other benefits include:
- A higher concentration and range of up-to-date skills
- The capacity to meet fluctuating demands for skills and resources
- The ability to optimize complex technology with fewer in-house resources
- The flexibility and cost effectiveness of onsite combined with remote support
- Ongoing service improvement allowing our clients to maximize their investment by making the best use of new features
- Advising on potential improvements to existing configurations and providing advice and skills transfer where necessary to improve productivity and ensure ongoing availability
Maxima's on demand service offering provides a highly flexible and cost-effective method of extending the capabilities of an in-house support and/or development team. The approach enables a more efficient use of in-house resources and the ability to cover gaps within an internal SLA or service continuity plan. The services are delivered by Maxima Managed Services team, with nominated Maxima staff taking prime responsibility for day-to-day support. This allows Maxima to retain systems knowledge, forge a close working partnership with client staff and draw on the teams combined skills. Support is accessed via the Maxima service desk, which provides a central repository for recording client information and generating activity reports. The services offer assured response times and the flexibility of on and off site support. Examples of how these services have been deployed include:
- Keeping in-house skills up to date and in line with new releases
- Covering periods where key staff are unavailable e.g. holidays and sickness
- Meeting 24x7 or extended business hour support requirements
- 3rd line/top level DBA cover
- 2nd/3rd line Application functional support
- Supplementary development support
- Patch management